The student will learn about the different roles and responsibilities found in office settings and the changes in office management.  The student will gain an understanding of the importance of customer service, both internal and external, and how to better their people skills for customer interaction.

The student will learn how to efficiently communicate in the office by comprehending the communication process, skills, and components. The student will gain an understanding of time management in order to increase their productivity and efficiency at work.

The student will gain a deeper understanding of professional behavior by learning proper business etiquette and attire in order to demonstrate office proficiency.

The student will learn the different types of technological equipment and tools that can be utilized on a day-to-day basis at their current workplace, and the information that can be created, managed, and stored using technology. The student will understand the importance of training and re-training both current and new employees to better equip them with the required skills for their designated positions.

The student will learn about the various health-related issues that occur in an office space and their common causes. The will also gain an understanding about workplace issues in productivity and/or result in a safety hazard.
The student will learn what is required to be a better leader, the steps of problem solving, and how to utilize those skills in the office setting. The student will learn how to take initiative within their day and how to become and stay motivated.